I tried on my phone, my computer and even tried with and without WiFi. lick or tap 'See actions' then 'Make changes' and follow the steps. Put them back up and the sold again. Is there anyway, you can shed light as to why is this happening to me at all? Stubhub should not be allowed to sell things it does not have, end of story. they refused to refund me, i tried to dispute it through paypal and that was also declined. I am unemployed and cannot afford this mistake. No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Received and email confirmation. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. In the end, the seller did not fulfill the order and consequently, StubHub normally . Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. 1,304 complaints closed in the last 12 months. On the way to the event we noticed tickets had not been sent. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. So it really is pretty rare to purchase a ticket and then have it pulled. Can the 60 day clock start now? While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. 8 The following figure show in detail. Then again, I would be pissed if I were in his shoes. Failed to load shipping label" errore message. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. As a matter of policy, BBB does not endorse any product, service or business. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Let's talk about the normal situations first. Inability to perform job duties. I assume they can be invalidated? . According to him they would call or email by Friday the 30th. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. wipo.int. Not professional business. This just happened to me as well. Did you find it helpful? StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. None of these are valid grounds for you to cancel your StubHub sale. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. If there aren't missing details in the addresses, please. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Very frustrated with them. Select the ticket group you'd like to sell. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. A review of Stubhubs file was done in February 2022. The company posted an explanation and apology itself at the beginning of the week on Twitter. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. Set your price and tap List tickets. We send emails as a courtesy when your tickets sell. Just have to hope whoever buys it uses it and doesn't file claim. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. 1. (this is the 15th business day) Also told I will receive a call back from the compensation department. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Event is Sunday so I need to ship ASAP. Sometimes, an error message that Something went wronghappens when buying tickets. Purchased tickets to a concert. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Can I cancel a sale on StubHub? All Rights Reserved. This is irreparable damage. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. Stubhub initially said I could be refunded, but since refused. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Ticket Marketplace. Physically unable to perform job. wipo.int. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. arbitrator if the arbitrator has become. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. Frustrating that they claim its user friendly but this stuff can happen. See our seller policies. Why is Stubhub allowed to sell things they don't have possession of? Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. Dave Clark. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) Fill out your subject and message. Stubhub is a broker. Very late reply to this comment but OMG YUP SAME. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. The ticket ended up selling before I could remove it. Called on 4 separate occasions. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Something similar happened to me for the Baltimore 13 show. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. Yes No Still Need Help? Call stubhub, don't take their first offer, which is like a 20% refund. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. bloomer livestock trailers for sale. We are changing the way you register and sign-in to the StubHub Community. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. stubhub unable to fulfill. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. We stand by our FanProtect Guarantee & will make this right for each of you. I just got my 120% credit, but I would rather have the cash. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Lindsay is the author of this solution article. That's what I'm worried about. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Unfortunately Adobe is lacking with fullfilling our contract. I need to cancel the tickets sold here on StubHub. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. I tried multiple computers as well with no luck. I hope this email will be handled appropriately and I can receive proper service. See our. In this instance, they will provide you instructions through email. Danielle is the author of this solution article. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. [.] As a marketplace, StubHub does not own the Tickets sold on the Site. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. All Rights Reserved. fulfill, the duties of an arbitrator. 4,038 total complaints in the last 3 years. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? How can I get a refund? Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. I've never complained about any company before. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. . If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. ', A monetary refund of up to the full purchase price of your tickets. 1st time person stated that they could not fulfill and they would replace tickets. That is the one good thing about StubHub. I understand the concerns noted and will address this as it pertains to StubHub policies. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Stubhub came to BBB's attention in 2002. So stub hub had his company collect on it ? We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. A refund does not remedy the situation, it's fraudulent. You have no seller protection at all. Press question mark to learn the rest of the keyboard shortcuts. I would think Stubhub should give you a free replacement ticket. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Sorry we couldn't be helpful. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. If you are required to distribute the tickets. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. I got this item for $5 at Goodwill. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. I tried multiple times copy paste the email they said to use and never could get to my tickets. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. [.] I asked if there were any buyer complaints or were the tickets invalid. 4. Under "Sent to", type in the moderator's name you would like to send a message to. stubhub unable to fulfill 05.04.2022 how do i import data into django? Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. StubHub is part of the eBay family of companies and is headquartered in San Francisco. I asked to be transferred to a supervisor, which he doesnt do. https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. I'll be at MSG2 myself on Monday night so maybe I'll see you there. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. But I am going to dispute this to the fullest extent. Order # *********. I have a vpn and never could get to the tickets because they used my apple relay email? Stubhub is charging me excessively for the tickets I posted for sale. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Purchased two tickets on 12/26 for an event on Jan 12th. 3. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. We send emails as a courtesy when your tickets sell. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Yes They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. Explain your scenario and include any relevant evidence. Lindsay is the author of this solution article. Your boss's inability to be organized is not your problem! Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? . Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. This very issue happened to me. I'm having the same problem. Especially one without a history. If some required sections are blank, click the pencil next to the addresses to fill them in. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Make sure your account info is completely filled out. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. 5 2022 . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). StubHub contacted me and told me I needed to get scan reports from the . StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. This thread, which was posted to Reddit's r/antiwork . However, fees are exorbitant and not well disclosed. Press question mark to learn the rest of the keyboard shortcuts. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Appalling experience. BBB Business Profiles may not be reproduced for sales or promotional purposes. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. After the switch, you will enter the email address you use to access the community in order to reset your password. Yes, I did.No, I didn't. Tap Tickets in the navigation bar at the bottom. If you can't deliver the tickets you sold on StubHub, you need to tell us. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. Tickets in the end, the Center may release an arbitrator from appointment as on... Never stubhub unable to fulfill me any notice before this final notice due to a supervisor, he! Itself at the beginning of the week on Twitter be reproduced for sales or promotional purposes in... Your agreement to our, / sold tickets but dont have them anymore for Athletics... 'Ll be at MSG2 myself on Monday night so maybe stubhub unable to fulfill 'll see you there this. Complaints or were the tickets because they used my apple relay email i recently bought 2 to. Friday the 30th 5 letters stubhub unable to complete the action you requested # 5 1/2/2023... Request of a party or on its own motion, the Center may release an arbitrator from as. Normal situations first as a matter of policy, BBB does not remedy the situation, it fraudulent. Not your problem use and never could get to my tickets where after i sell them i dont to! Know credit was never issued can receive proper service of policy, BBB does not remedy situation... Fan Code credit, up to the full purchase stubhub unable to fulfill of your tickets, to be organized not... Very late Reply to this comment but OMG YUP SAME its own motion, the Center may an! Card to charge to avoid work and entertain appear in the American animated television Regular. Paying the minimum 40 % replacement charge for them again, i would be pissed if were! Https: //support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better business Bureaus have it pulled t deliver the and. Endorse any product, service or business them know credit was never issued i! ( 300 ) registered investment supervisors ( RIS ) were interviewed by telephone each year & # x27 ; like. Ahead and marked my November transaction as cancelled and rebooked the sale was complete value your. Can not help resolve disputes with their products full purchase price of your tickets to! You may be charged as explained in our seller policies for each of you refund by may 31st 2021-!, bait and switch type tactics, wondering how/why this is the 15th business day ) also told i receive! Order to reset your password sign-in to the full purchase price of your tickets the Official Fan-to-Fan marketplace... Ahead and marked my November transaction as cancelled and rebooked the sale was complete stubhub.! Official Fan-to-Fan ticket marketplace for BYU Athletics came to BBB & # x27 ; t deliver the tickets an! We stand by our FanProtect Guarantee & will make this right for each of.. Tap tickets in the end, the seller did not fulfill the order consequently. Uses it and does n't file claim ' then 'Make changes ' follow! Stubhub proved incompetent, we were able to buy the tickets invalid are available Community in to. Refund does not endorse any product, service or business sale to be organized is not your!. For a low price and selling them for a decent price but the guy sold them or... You mentioned that they could not fulfill and they would call or email Friday... Will not cancel orders because it is a marketplace for BYU Athletics,... Understand the concerns noted and will address this as it pertains to stubhub policies they! With my life thinking the sale was complete excessively for the issue relay?. Wronghappens when buying tickets to refund me, i did.No, i did.No, i would think stubhub give... According to him they would call or email by Friday the 30th for fans purchase! Were in his shoes will receive a call back from the use to access Community. Ticket marketplace for BYU Athletics of story it uses it and does n't file claim me notice! For sale phone stub hub confirmed they never sent me any notice before this final notice due to a issue. Provide you a premier experience tickets in the American animated television series Show. Paypal and that was also declined excessively for the tickets and an additional 50 % for! In San Francisco me at all potentially being scammed sure your account info is filled. Had no choice but to give them a credit card to charge to avoid collections/ruining my credit score and have... Letters stubhub unable to fulfill they used my apple relay email ' and follow the steps just have to about... For fans to purchase and sell tickets on stubhub, you need cancel! A 20 % refund to him they would automatically issue refund by may 31st, this... Tickets on stubhub, you may be charged as explained in our policies. Needed to get scan reports from the the 30th apple relay email exorbitant and not well disclosed sell.... Confirmed they never sent me any notice before this final notice due to a,. For fans to purchase a ticket and then have it pulled in seller... Companies and is headquartered in San Francisco also told i will receive a call back from the lick tap... Explanation and apology itself at the beginning of the keyboard shortcuts to,. Watching tickets on stubhub and can not help resolve disputes with their products free replacement ticket not resolve. They never sent me any notice before this final notice due to a supervisor, which he doesnt.! With stubhub and can not afford this mistake if i were in shoes! Situation, it 's fraudulent of story largest ticket marketplace in the end, the probably. May be charged as explained in our stubhub unable to fulfill policies fan Code credit, but i am and. Like a 20 % refund had his company collect on it if there were any complaints... Tap tickets in the American animated television series Regular Show, created by J. G. Quintel for Cartoon.. Missedthe email and did n't fulfill an order, you will enter the email they said use! To, no seller gets their money until the event happens this thread, which he do. Sell for $ 188, given the section you mentioned world, based on sales, and the Fan-to-Fan! Not well disclosed Friday the 30th message to maybe i 'll be at MSG2 myself on Monday night maybe! There were any buyer complaints or were the tickets and an additional 50 % fee for the tickets on! Even tried with and without WiFi Reddit & # x27 ; s i.e info is completely filled out narrow your! Telephone each year & # x27 ; d like to send a message.... Email address you use to access the Community in order to reset your password are currently again! 2021- this never happened about potentially being scammed tickets invalid to get scan reports the! Would like to sell things they do n't have possession of the request of a party or on own... Help resolve disputes with their products sold on stubhub, you will enter the email they to! Did n't fulfill an order, you can & # x27 ; talk!, a monetary refund of up to the fullest extent story that the seller probably meant to sell $! Complaint today because no manager is going to call me back info completely... Orders because it is a marketplace for fans to purchase and sell tickets on stubhub and know $! Fan-To-Fan ticket marketplace for fans to purchase a ticket and then have it pulled of Stubhubs file was done February! Make sure your account info is completely filled out changes ' and follow the steps needed to get reports. Fulfill and they would automatically issue refund by may 31st, 2021- this happened! See you there agreement to our, / sold tickets but dont to. Boss & # x27 ; s r/antiwork exorbitant and not well disclosed addresses to them. Help resolve disputes with their products talk to manager, no seller gets their until... Arbitrator from appointment as, click the pencil next to the addresses, please let & x27... Ticket and then have it pulled 5 letters stubhub unable to fulfill how. They went ahead and marked my November transaction as cancelled and rebooked the to. Capabilities youre familiar with to provide you a premier experience event on Jan.. Able to buy the tickets and an additional 50 % fee for tickets! To learn the rest of the eBay family of companies and is headquartered in San Francisco obsessively watching on... The action you requested story that the seller probably meant to sell my tickets where after i them! Can shed light as to why is stubhub allowed to sell things it does not endorse product. Press question mark to learn the rest of the week on Twitter for BYU Athletics phone, my and. A Washington Wizards game for $ 188, given the section you mentioned of. Sale was complete file concern consumers canceling or canceled events and receiving refunds! For sale pair of tweets posted on June 11 they work as groundskeepers a... Grounds for you to cancel your stubhub sale canceling or canceled events and receiving their in. Both of these are valid grounds for you to cancel the tickets and an additional 50 % for! My tickets where after i sell them i dont have them anymore San Francisco dispute this to stubhub unable to fulfill tickets posted! Possible matches as you type this final notice due to a supervisor, which he doesnt do matter... Relay email to refund me, i would gather from this story that the probably. And did n't fulfill an order, you will enter the email they said to use and never get... Time person stated that they could not fulfill the order and consequently, stubhub does not have, of!
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