Check a checks status in the reject box 2. 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Check if each sensor is mounted. 2. Clear the cash tray of any bills or foreign objects. 1. The disable address parameter contains dialing control characters that are not processed by the service provider. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Otherwise the dispenser may require service. 1. Verify that version of Mini-Bank Software matches host processor. Check the modem connection and the modem test. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check if the CS3 sensor cable is disconnected (CN10 #9~10). If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Check dispenser for jammed bills and restart the machine. Check host. _ Reset number of check sheets after troubleshooting. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Check abnormal clutch. Check for notes in the Cash Dispenser. Remove dust in CS13 Sensor 4. 2. 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). If error is persistent, modem may be defective. Insufficient resources to complete the operation Contact to technician support team, 1. Upgrade Cash Dispenser Firmware or re-download 3. Check the notes in cassette #1, 1. Reject error due to long check sheet during check dispense operation. Check dust in existence CS5 Sensor Guide 5. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Mount the retract box or open the box cover. Detecting CS2 Dark (Front Access Type:Reject box is opened. Recover printers mechanical Error. 1. Loose belts can slip off rollers and block sensors. Check phone number.). 1. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Re-initialize machine, verify connections to mainboard. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Check the Cash Dispenser received command. Use a business card or stiff paper to clear jams. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check Cash Dispenser Unit information. Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. 1. 2. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Reboot ATM: 9721122: Recoverable Error: 1. Abnormal operation of the gate solenoid during dispense operation. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Replace the Cash Dispenser B/D, 1. Your Benefits; FAQs; Contact Us; Support Center. Note detected in stacker (shutter or presenter type), 1. Reject error due to the abnormal half of check during check dispense operation. Initialize 3. Replace CS13 sensor. 1. Get the trace file and log files in D:\trace 2. To show that there found abnormal condition on the power-line. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Check notes in Reject Box 2. Realign check sheets in the check cassette box. In case the dispensed bills are different from the requested ones. Reboot ATM 2. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check the CIU Module Print Head.4. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. 1. Check and clean the cassette and rollers, verify the quality of cash. Check for continuity between the switch and the connector at the mainboard. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. 2. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Remove notes from the reject bin and try the Cassette Total function again. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Rearrange notes in Cassette 3. Clean CS1B. Remove note from the CDU delivery path.2. 1. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Open the vault door. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Check for notes in the Cash Dispenser. Remove jammed notes on Cash Dispenser return path. Remove the remaining notes at a sensor in front of the CST2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Code reported by host processor. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Reinitialize the ATM to put back in service. Reconfigure cash dispenser at supervisor mode. Command 4. Remove dust in CS1A, CS1B Sensor5. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Close the feed tray on the printer. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Remove note from the CDU delivery path. 1. Check CS3 Sensor BKRT3. Replace pin pad. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Reboot ATM . Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Try the reset button on the printer. Reject error due to 2 check sheets pick up during check dispense operation. Check the abnormal communication cable. Motor speed (measured at the encoder wheel) was not within spec. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check notes index value, 1. Remove note from the CDU delivery path 2. Check if communication cable or COM port is not connected. Initialize after resetting the power2. Reconfigure the maximum dispensable count, 1. Loose belts can slip off rollers and block sensors. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Nanocash only verify connections to sensors. The ATM attempted to do a reversal and could not. NOTE: Do not use metal objects to clear the jam. Replace Reject Solenoid 1, 1. Bill is remained on the sensor in front of cassette during resetting. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. Initializ2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Remove notes on CS2 sensor. Clean CS2. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Check command that Cash Dispenser is received 2. Remove note from the CDU delivery path. Check received command 2. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Contact to technician support team. 4. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If error is persistent, modem may be defective. 1. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check Cash Dispenser Information after reading Cash Dispenser version. Verify the Host phone number is programmed correctly. To show that status signal for shutter openis not received while shutter is open. 2. 1. Check all wiring to mainboard. Replenish receipt paper.2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check Sensor(CS6) Poll 3. 2. 1. Models: 1800CE To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. 2. This error occurs when customer attempts to swipe their card and are unsuccessful. In case T=1 cards, after ATR receiving, IFS exchange is failed. Verify the quality of the cash. Otherwise the CDU will require repair / replacement. ), Cash picking-up fail while cash in cassette #2 is enough, 1. Bills are remained in CS1AB sensor after dispensing bills. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Sensor(NS7) for detecting Double is covered during dispensing note. Call your attendant. Detected notes in path before initializing. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Specific meaning or definition can vary between the different processors. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Tried to dispense notes more than 5 times. Error for the double note detection during separation. Reboot ATM: 9721123: Unrecoverable Error: 1. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. 1. 2. Check that the denomination in Transaction setup matches the actual denomination loaded. The dispenser and mainboard are programmed with a country code (USA or Canada). Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check the status of sensor and its connector. Check the Cutter module2. Check the modem connection and the modem test. Check CS3 Sensor Cable4. Clean CS1A and CS13, 1. 1. 1. In case of being executed Reject or Retract command without being the bills in stacker. Check modem cable 2. This problem sometimes occur with ATMs of an older application version. Reset the password when prompted. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. Check AC power status and environment. . Contact to technician support team. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Reboot ATM. Straighten and shuffle cash in the cassette. Initialize after resetting the power 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check Cash Dispenser Information after reading Cash Dispenser version 2. Replace cash dispenser PCB 2. ATM modem is receiving a busy signal when it dials out. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 2. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove any notes from path, verify amount of dispensed notes. Check wiring and CDU mainboard connections. Initialize after removing notes or dust over Gate. How to fix the problem: 1. 2. Remove note from the CDU delivery path. Also check that black and white, 2 wire connector is properly connected at rear of main board. CDU programming is not accurate or complete. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Remove jammed notes2. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. 2. Check CS13 sensor (note jam and dust)2. Read the CDU version to check CDU CST note index2. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. The specified terminal identifier is invalid. Capture card at the terminal (requires card be picked up at ATM only). Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. 1. 2. Check command that Cash Dispenser is received. Check Cable / Device No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. 2. Cash cassette 1 removed prior to dispense. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Remove note from the CDU delivery path.2. Check for jammed notes or blocked sensors. To show that only SS,ES,LRC are contained in the track. Make sure you only are using 21# paper. Initialize 2. Chapter1. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Bills are remained in CS31AB sensor after dispensing bills. Service Center; FAQs Check and reseat all belts. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean CS1A and CS13. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check if printer head lever is properly close. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Refer to E7. Check modem cable. Received data time out of EPP. 1. Check bill jam or no note in cassette #2 2. Disconnected by rejected call from remote party Try again later. 2. 2. Remove dust in CS1A, CS1B Sensor 5. Check cassette sensor. Check notes dispensed and rejected 2. Check if each sensor is mounted. 1. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Otherwise the printer may require service. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Reboot ATM 2. Dark light sensor test error (CS31A, CS31B) during initializing. Get the trace file and log files in D:\trace 2. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Initialize after executing Cash Dispenser Information Set(P) Command4. Follow the master password reset process for the ATM. Something is detected on CS41A, CS41B sensor in initialization. The only way to recover from this error is to reprogram the CDU data. Use diagnostic or modem test to test modem. 800-951-9533. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. 1. Check the thermal printer head and change if necessary. Failed to create buffer. 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