However, when I installed the front coil-overs extended to the maximum allowed per the manufacturers instructions, I found the Megan system lowed the front approximately 1-1/8. support@carid.com I did get delayed two months shipping and still cant return a part that I dont need. I dont recommend this place at all. They are a fraud. Terrible customer service and awful refund policy. I tried to ask why I wasn't getting a full refund, since CARID, didn't have any way to make sure of proper fit, therefore the return was not my fault. I had to wait three days for a return slip to be emailed to me. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. *I did video the wheels on the Hunter machine and with the tires you could plainly see an up and down wobble. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! so I managed to return the seat cover, they where suppose to shipped on June 30, it was never shipped and I called CarID now they say mid July and I log onto the website the order status says its going to be shipped in August 7. No option to expedite. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. If I never thought to call MotoMetal themselves, this would all be on me. He said it may or may not cancel and IF it does I will get refunded in 3-5 business days. The summery showed 0 shipping charge. The same day, I ordered a the same brake set from another website. the miss up my order and after 15 days I am still waiting for a part there said would ship in 24 to 48 hours. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. If I could give them zero stars I would. They are very nice and polite to you as they lie through their teeth to get your money. Refuse to issue me a refund. I even have screen captures to back up what Im telling me! Wrong fit damage in shipping becomes customers fault upon return. Supervisor dismissed my complaint and hung up on me. I ordered them in early May. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! The Goodmark products they offer are lacking in quality. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! Claiming they had no method to credit my card, they issued a electronic gift card to my email. I was going to order some parts but decided to google reviews on . Sob story from Carid. You shouldve put the wheels on the machine first w/o tires! I said, WHO does THAT????!!! WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. So I said its ok Ill just refuse the shipping when the package arrives. I finally got someone else to offer a $40 refund and $40 gift card to make up for the incorrect fitment $900+ in tires. 1 of 5. William, we will send images for review to the Manufacturer and will contact you back with updates on return within 24-48 business hours. Also, as a parting gift, offered a $25 Gift Card. Ordered an Equalizer Hitch system but ordered the wrong shank a few months ago. Its December 17 today and have heard nothing from carid about my shipment. Now i have to pay shipping fees and my full return will not even be refunded. Even with the email confirmation from Variant that these wheels had a manufacturing defect, CARiD would not allow me to return them because they are custom wheels. Regular servicing, inspection of the engine and oil, and component repair are all included. And not even sure if the good raiting are written inside by Carid customer service!!! I thought I was making the right decision but boy what I wrong. Hello Sergei. if i could give them negative stars i would. Your advisor sells me the completely wrong product, causes me $771 in labor costs, and you think Id accecpt $124 back in return? We need around 7-10 business days to have this item manufactured for you. You didnt do business with THEM? Well, I did. Shipping EXTREMELY unreliable, good luck. -For example, they requested photos of the parts, the cars VIN, and a letter from the mechanic who said the parts were unusable. I'll be darned, she ended chat again with me immediately!!! Lost 4 working days in getting my vehicle repaired. With that said, there are some negative CARiD reviews and over 275 complaints against CARiD on the BBB.org (Better Business Bureau). On top of that I got a lousy amount for a refund and half of it was in store credit which I dont know if ill ever use because I dont want to support such a lazy business who doesnt value my time. Although advertised and priced as available they dont actually have the product in stock. Overall, CARiD is a legit website that started in 2008 with over 11+ years of experience selling 2+ million accessories and auto parts for all types of vehicles. different P/N on shipping documents. Right. They care NOTHING about customer service! It makes spending the few extra dollars at a big box retailer worth it like the Amazons and Walmarts of the world. Pricing of products and services. What happened was the Toyota dealership offered to install it for me. Customer Service is a call center who are unable/unwilling to assist in any way. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. Why have a picture of a different product. Both places are great websites to get new tires and wheels from. Beware. Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. Please allow us to offer you $25.00 worth of gift certificate. Carid is way overpriced, I would say dont waste your time and money. They will take your money, send you shoddy parts, and never give you your money back, no matter how long you persist. Indeed and finally, they are paying. Just read the email, it explains everything. BIG TIME SCAM ARTIST. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. Then its a fight to get it returned..Nvere but from these cheap China sources. Share. Bought new tires and rims $2500.00! Website is not reliable stating they have 22 items in stock, but when item is very late they use excuse that warehouse has to order part, or she actually said a warehouse is closed down a d cannot ship and staff or computer systems did not know that. They do not have any management on staff to speak to. They can't get an order right on the first try. Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well. I called back again for a 3rd time today (Nov. 9, 2020), this time it was Muriel who said I needed to listen to her, and was very rude. It Took 13 Days To Process My Return! They are a bunch of liars and will tell you anything. Delays shipping for weeks or even months. To perfectly keep your vehicle, you need time and money.You will have to service the car and buy new spare parts regularly. I ordered rims and tires for a 1995 honda accord on August 3rd 2021. Finally they said they had contacted the manufacturer, Variant, on my behalf. We are truly sorry for this unsatisfactory experience. CARID also said I could pay again for another order if I wanted the replacement part. Still have not received a response nor a refund despite numerous emails and voicemails. they say i wont get a refund until i ship the part back to them. I now know this offset is too aggressive and the tires will stick out too much for what my wife wants. features 46 energy motor sport evo i8 68 big tigger. Cranbury, New Jersey is where CARiD.com is based in the United States. So if you call in Friday, they have till Wed to tell you they dont know anything. The customer service is terrible theyll just hang up on you when your talking to them. Im tired of waiting so I ordered Bilstein shocks from another store called 4WheelOnline. Each email that they send.. they request new information that they didnt ask before. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! After unpacking the light I noticed that it is not tinted so I contacted customer support. I purchased an El Camino Door Shell for $550.00 only to learn it will require an addition $185.00 in professional bodywork to correct the uneven surface. Shame on me for not researching the company before purchase. I will never do business with this company and scam operation again. Is CARiD a reliable and safe website today? Years in Business: 14. Business Started: 7/1/2008. Terrible Customer Service! It took two months. UPS BLAMED FREIGHT PEOPLE THEREs A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB! Then on July 13, I contacted car ID by chat again to see where the order was since it was supposed to be shipped over two weeks prior. Unless you throw away $2200 on great but incorrect parts. After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. Refund Complete Today Sept. 1, 2020. I asked about the status my other package and was told estimated shipping date now is December 13. I asked what the ETA was and they could not give me an answer, only youll get a tracking number when they ship, ok. He said, you cant tell anything from the video. It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, forget it Ill keep the wheels. He went on to say that, you know if those 3 wheels are out of round, you should go by a lotto ticket. Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. I just want what I paid for. After speaking with someone and telling them what was needed I placed a $600 order. Their customer live chat is absolutely horrible, I got cut off 3 times. Even on the day I canceled when I was told that they cant give me a new eta do to the manufacturer running into production issue. Said they will order from another warehouse to be shipped in 2 more days. All the same, if I might offer an alternative, I've found carid.com to prove most reliable. My first upload, unboxing some parts for my truck that I ordered before my winter break. CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. I was late ONLY due to their shipping delay! Would have never gotten my money if it was through CARid. Also price changes after purchase on tires. Carid.com review, check if Carid.com is a scam or legit website, check if Carid.com is safe, read comments and reviews from other users. Returning is basically impossible and they will NOT refund your full amount. HIGHWAY PRODUCTS WHO MAKES THE PART BLAMED UPS Write a Review. My guess is that some of you are already thinking, Oh no! Verify the certificates. Add to List. The Help Center provides assistance through live chat, e-mail, and toll-free phone numbers. Save my name, email, and website in this browser for the next time I comment. Ill be darned, she ended chat again with me immediately!!! hassle. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to investigate. Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. There is no doubt about CARiD's legitimacy. Businesses pay for ratings. They are; liers, crooks and thieves. They talk one story and do another. Best Discount Code. Say away and buy from another company. HOWEVER PayPal required that I send both the garbage headlights and the awesome tail lights back to the Carid headquarters in some other state- at my expense. Well, of course, they did not ship. So they price matched and everything was fine. Do yourself a favor and stay away from this company. 135 customer reviews of Quirk Parts Depot. Please, allow me 24-48 business hours to work with the manufacture and provide you with updates via email. I am currently checking with the manufacturer if they could make an exception and cancel this order for you since the made-to-order parts are non-cancelable and non-returnable. Jan 11, 2020 #1 My Ram is the first truck Ive owned since 2009 so its been awhile since I've shopped for aftermarket truck parts. Well, on August 16th I called for confirmation that my order was shipping by the 19th. My purchase was backordered twice and I asked to cancel the order. Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. I would not recommend this product or Car ID to my worst enemy. Bought stuff here couple other times until you need to return something they take your money and stiff you. The return policy states that if you are not satisfied or they do not fit they offer a full refund or exchange. I paid 30 dollars!! Their only offering during the four emails was to remove the bearing caps. Customer service is horrible. Working with CARID's customer service was a bit upsetting! 1 Pros Of Buying Online. Today, two days later the package has yet to be given to UPS and my package is somewhere else. Im totally satisfied with the service Ive received so far. After four days of inquiries, I was told it will be shipped on this day. I needed coil-overs (springs and shocks) for my Acura Integra and CARid came up in a search. They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time. This was all the shipping to and from company. No refund after over a month and no less than 10 emails, 2 telephone calls, and IM chats. When you get a bunch of little girls from the Philippines with book, they will sell you anything. Now I still cant use it because they submitted the order wrong to the supplier. Here is the email convention they use, in case you want to reach someone there directly: For my name Beth Palmer it would be Beth.Pa @ carid.com so its the first name then . then the first two letters of the last name. That was YOUR job to inspect them, not mine. We went back and forth as you could imagine. I think management should at least know what is going on. My first agent was Kathy. They take your money immediately without having the items in stock. took OVER a month to get it back. This company sucks. 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