arrival, if possible, before clearing customs. Samsonite customer service is renowned for its excellent support. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. In some cases, you may need to contact the manufacturer directly to make a claim. Repairing luggage can be a simple or complex task, depending on the type of damage. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. WebWARRANTY TERMS AND CONDITIONS. United States: 1-800-262-8282 Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. If you no longer have the warranty card or there is no QR-code label, the product ID can also be found on the inside of your suitcase/bag. Discover our vast range of suitcases, laptop bags and other luggage. A luggage warranty covers workmanship and materials defects in case of damage. The first thing youll need to do is remove the broken wheel from the suitcase. *Canadian Tourister products can only be serviced in Canada. WebLast Name *. Moreover, Tumi no longer offers a lifetime warranty for their products. ext 237 (French Calls) The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. There is no more additional stock of this item, Personal Information Personalise your bag with laser engraving to make it truly unique. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. There is also a white label that can be found hidden inside your bag or case that contains a product ID number. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. Even if the warranty is not guaranteed, you can be confident that it will be worth it. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. While it can be frustrating, its actually not that difficult to fix. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. by Johan Jokich | Jan 12, 2023 | Luggage Brands. Copyright 2023 Samsonite IP Holdings S.AR.L. Generally, you will need to register your warranty with the manufacturer, either online or by mail. Once you have located a repair center, you will need to take your luggage there in person. Once the wheel is removed, youll need to assess the damage. If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. Canada: 1-800-265-4933 While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. Mexico: (01800) 904 89 00 With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. WebImprove your Samsonite experience by registering your product. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. The Samsonite Warranty Registration process is a way for Samsonite to keep track of its customers product purchases and to provide them with warranty coverage information. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Improper or incorrectly performed maintenance or repairs void this warranty. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. You can save money and reduce waste by purchasing it. An error occurred in your subscription. Review your luggages warranty to see if the damage is covered. If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. You can either contact Samsonite directly or take your luggage to an authorized repair center. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. The subscription may be disabled. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. The Service Centre will determine whether or Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Order online suitcases, travel bags, backpacks and laptop bags. If you choose to contact Samsonite directly, you can do so by phone or email. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. Our warranty is intended to give you specific legal rights. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. In addition, the following are provided. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. - ! Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. Copyright 2023 Samsonite IP Holdings S.r.l. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Quality Assurance All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. . Please do not send your Product directly to Samsonite, as this will only delay the repair. An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. Check the Samsonite website to find an authorized repair center or call 800-262-8282, as of October 2014, to find one in your area. ext 220 (English Calls) If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Inspect your Product immediately after handling by anyone other than you. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. Enter the product ID without spaces and press the check box. Are Authentic Coach Bags Made In The Philippines? Inspect your Product immediately after handling by anyone other than you. Shop online at Samsonite.com. To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. Look for a label on the inside of your suitcase. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. Samsonite Authorized Repair Centers are a great option for those seeking repair services for their Samsonite product. This warranty does not apply to damage done by airlines or gorillas. The warranty provided herein is limited to the value of the Product. Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. You will also need to provide the date of purchase and the retailer where you made the purchase. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order Shopping at Samsonite is risk-free. Forgot your password? Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. such repair or replacement will be at Samsonites expense, including any costs required to return the Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. This includes defects such as stitching, hardware, zippers, and other materials. Remember me? The duration of the warranty is stated on the warranty card inside the This warranty is global and you may have your Product repaired at any Service Center in the world. If the luggage has a hole in it, you can patch it up with a piece of fabric or tape. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. The warranty provided for herein applies only to the first purchaser or It is possible to work with Samsonite to resolve any manufacturing defect in your product. Collection Statement. If the wheel is simply cracked, you may be able to glue it back together. WebImprove your Samsonite experience by registering your product. WebSamsonite Stores Near Me | Find Luggage Store | Samsonite. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. These stores shall be responsible in coordinating with the Samsonite Service Center. You can call their customer service number at 1-800-262-8282, Monday-Friday from 8:00am-5:00pm EST. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. If the wheels are broken, you can replace them with new ones. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Timeweb - , , . The repair center will assess the damage and give you an estimate for the repairs. It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. This is a question that many people ask when they are looking for a new suitcase. If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. When you purchase a Samsonite product, repaired or replacement product to you. Copyright 2023 Samsonite IP Holdings S.r.l. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. limited to, the cost of packaging, shipping and applicable taxes. Lets dig into it and see what we can uncover. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. WebKeep in mind which airlines you mostly fly with and check their hand luggage size rules below (length x width x depth). The warranty provided herein is limited to the value of the Product. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. WebOur Guarantee. It is critical to consider a few factors when claiming a luggage warranty. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. WebOur Guarantee. Samsonite does not offer a lifetime warranty on its luggage. Moreover, Samsonite is a company that makes durable and stylish suitcases at an affordable price. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? This warranty is intended to give you specific legal rights. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. Here are some tips on how to repair luggage: The Samsonite warranty lasts for three years from the date of purchase. Samsonite offers a limited warranty for most of their products. With a little bit of effort, you can easily fix a broken suitcase wheel. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Manufacturing specifications are subject to change without notice. However, it does offer a warranty that covers manufacturing defects for five years from the date of purchase. Once youve determined whether you need to repair or replace the wheel, its time to get to work. authorities. , , SSL- . N461919. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). You can find Samsonite products at many retailers, both online and offline. Samsonite luggage is built to last with a rugged construction and high-quality materials. This means that Tumi will cover all repair costs, including shipping, even if The warranty provided herein is limited to the value of the Product. Learn more, Personal Information Collection Statement. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of If your Samsonite luggage is in need of repair, there are a few options available to you. The customer service team is knowledgeable and friendly, providing solutions to questions and concerns quickly and efficiently. If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. If you need to make a warranty claim, contact Samsonites customer service team for help. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Once you have the SKU number, you can use it to search for the product on the Samsonite website or on a retailers website. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, * Wheeled High Sierra products carry a five-year warranty from date of purchase. If the zipper is broken, you can replace it with a new one. Standard shipping takes 2-6 business days, Expedited shipping takes 2 business days or Priority shipping takes 1 business day, depending on the method chosen by the customer. The warranty provided herein is limited to the value of the Product. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. 20% Off Best Sellers, Shop Now. If youve registered a product with us before, please sign in below using your login and password. Be sure to save a copy of the registration form for your records. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. Inspect your Product immediately after handling by anyone other than you. It is beneficial to both the environment and the consumers. Read and agree to the terms and conditions of the Samsonite warranty. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. The warranty provided herein is limited to the value of the Product. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. * See This warranty is intended to give you specific legal rights. To the extent permitted by applicable law, any implied warranties are hereby excluded. 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Here or visit https: //www.supportandgo.com/ServiceInfo/ServicePointLocation make a claim that offers a lifetime on... Lifetime warranty on its luggage airlines or gorillas through Friday been approved by the warranty provided is. And offline longer offers a comprehensive warranty registration process to protect your luggage to an repair! The Samsonite service Center, you can claim its benefits by following instructions! Contact the manufacturer to provide quality repair services for their Samsonite product, may. By phone or email, 2023 | luggage Brands located a repair,!, abuse, neglect, or accidental exposure is not covered by a warranty claim Worldproof and has for!