Removed the Apple ID. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Source. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. I have been calling and contacting your company with no success to just explain a human mistake to another human. Sellers can cancel most unfulfilled sales at a cost. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I never received notification and Stubhub wanted to charge me $282. 24/7 customer support: I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Tried to sign in on my account 12/30/2022. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. I feel this is just a cash grab for Stub Hub. Be the first one to find this review helpful. Everything you could want out of a customer service rep. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Reddit and its partners use cookies and similar technologies to provide you with a better experience. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. ago They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Its location on this page may change next time you visit. I cant afford this right now. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I have a feeling this is not going to turn out good. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. This failed too. Seating Area: 104. Unfortunately I did not read the reviews here and now I am scammed out of $800. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. I should have read the reviews before I did business with them. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Cancelling a sale is a Very Expensive proposition. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? That was the end of the conversation. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. I NEVER authorized my card to be charged without my permission. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. I made an error when I listed my tickets for sale. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. A link has directed you to this review. If your order is canceled, you won't be charged. Under their sellers policy, section 3. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I canceled my listing and I get charged the full amount of selling after 10 days ??? Use of this website signifies your agreement to our. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com You were confused as you had never received. Perhaps Its Time to Switch to Something Other Than StubHub. and our Was this answer helpful? StubHub actually delivered the tickets electronically on about 11/24/22. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Any com. . Easy sales process: Poor customer service is the biggest pet peeve to DoNotPay. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Rich Text; HTML; Preview; Quote. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! What can I do about this? Sorry we couldn't be helpful. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Theyre now telling me i will be charged 100% of the ticket price! that's more than 100% of the listing. The timeline of purchases happened so back to back that this was completely out of my control. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. They are only offering vouchers for future use instead of a cash refund. For more information about reviews on ConsumerAffairs.com please visit our After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Our content is intended to be used for general information purposes only. The agent was not able to help me with a password reset. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. They gave me the address of their corporate office. She says she called and chatted online with StubHub . Yes No Still Need Help? An email might never be responded to, and the same goes for phone calls. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I posted my other listing, and waited for them to sell. For example, on the sale of a $100 ticket, the buyer would pay $110. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Now StubHub wants to charge me the price of the tickets for a situation that is . We value your privacy. Is there a way out of this. Did you find it helpful? Requested password reset. StubHub: $128 - $155. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. I asked them to help me transfer my tickets since I want to sell them. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. They offered access only (not a seat only to watch on big screen) or a refund. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . By clicking 'Buy now,' you complete the order. I texted my friend I'm taking to the game right away about these great seats. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We are changing the way you register and sign-in to the StubHub Community. It is possible to request a refund on a purchased StubHub ticket manually. CardMatch Increased Targeted Offers! No. Do I have any reasonable like to stand on? ConsumerAffairs is not a government agency. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. In other words, when it can be too late to get a refund. Vivid: $271 - $515. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. So I called customer service. With only these four steps, your refund request is faxed. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. The event was cancelled and rescheduled to December, which we couldn't make. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. No notifications went to Apple ID. Go to 'My tickets' then Orders in each one to see if you bought tickets. Unsubscribe easily. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Privacy Policy. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I sent tickets to the user name & email address provided by StubHub. The clause is designed to protect both buyers and sellers. StubHub Reviews 2013-2022. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Lindsay is the author of this solution article. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. To them, comparable means not even close! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub charged me $840 cancellation fee. I was more than communicative. Help us improve this article with your feedback. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. The money has already been paid to Stubhub but i have no tickets. StubHub ticket sellers are charged a 15% fee. Well start sending you the news you need delivered straight to you. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Enjoy reading our tips and recommendations. Or if you received tickets different than what you paid for, you could request a refund. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Fan rewards: I am well aware that replacement tickets for that order were selling for no more than $800. Request and Get a StubHub Refund Right Now. Dear Sally. No. Cookie Notice StubHub is an eBay-owned company that allows people to either buy or sell tickets online. For more information, please see our . Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. The company prides itself on being a Fan-to-Fan service. Waited 30 minutes. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. DoNotPay doesnt care about that. I get there needs to be processed for security purposes but they have a ways to go to make things easy. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Check out the table below to see the best alternatives to StubHub. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Mobile app: They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Do NOT use stubhub. Lesson learned. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Check your multitude of notes! Stub Hub already has the original purchase amount! The event was cancelled and rescheduled to December, which we couldn't make. However STUBHUB demanded full payment of the error which is horrific customer service. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. I have been dealing with Stubhub . We purchased tickets on December 29, 2022 for the Broadway show Six. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. All Rights Reserved. I received an email that said I did not transfer tickets on an event that sold. Are You Having Trouble Getting in Touch With StubHub? The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 3, it lays out the ramifications of what they call a dropped sale. As others have replied, you don't have any grounds to dispute the fee. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. PLEASE NEVER PURCHASE YOUR TICKETS HERE. By clicking 'Buy now,' you complete the order. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. That is SCAMMING. All you need to do is follow these short steps below: Voil! Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Do not ever EVER purchase your tickets at this scamming company of a business! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Instead of giving me a refund, they gave me a coupon. It's automatic when you cancel now. This is very poor business practice from any business. As this price comparison shows, both services have a wide variety of seats available and are usually . StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. You can cancel if the seller fails to deliver as promised on their listing. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . and our No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, please see our Doesn't matter that it happened while you were asleep. Unsubscribe at any time. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. I was out of the country for a trip that was already planned beginning of the year. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Huh! The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Just a heads up. The cancelled ticket resulted in a charge of $680. The cancelled ticket resulted in a charge of $680. At this point I feel Im in trouble. Just log into your DoNotPay account using any. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. Call toll-free from the U.S. or Canada, or chat online with support. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. This department has no phone nor email? So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. All in, $1300 charged to my bank account for their mistakes. Customer service all the way to your seat, 2000-2022 StubHub. Was this answer helpful? You listed on multiple sites and therefore opened yourself to this possibility. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. DoNotPay records the details of your purchase to boost your chances of winning the refund. *I paid over $*** for these two tickets. Yes No Still Need Help? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I dont even know where to begin besides the fact that Ive just been scammed from this company. Okay. All Rights Reserved. Answer (1 of 5): Yes you can. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Another way you might reach the company is by sending them an email. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The agent had to escalate. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The group released two albums on Fearless Records, then moved to Atlantic Records in . Check your recording. Please do not send original documents as we cannot take responsibility for them. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. What?!?! We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. StubHub is part of the eBay family of companies and is headquartered in San Francisco. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Privacy Policy. Lindsay is the author of this solution article. Therefore do NOT list with them. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. *After attempting to contact customer several times from different . There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Customer service all the way to your seat, 2000-2022 StubHub. But again, here it is January 9, 2023 and still no refund. I spent almost $1600 on tickets. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Eventually he said he is doing me a favor and got the $282 waived. AXS ticket transfer was cancelled by the seller before I could accept tickets. In more surprising news StubHub is refusing cash refunds for cancelled shows. The company does have something they term FanProtect Guarantee in its User Agreement. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Cookie Notice StubHub contacted me and told me I needed to get scan reports from the . Did you find it helpful? Get buying tips about Ticket Websites delivered to your inbox. From everything weve seen, the StubHub customer support is quite thin, to say the least. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Did you find it helpful? StubHub is an eBay company that began selling and reselling event tickets in 2000. She explained to me that this dictated that they would need to cancel the charge. Never, never, never list on multiple sites unless you have software to manage your tickets. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. MAB, they definitely charged him that. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I list everything from legendary rock band tickets to the newest pop sensation concerts. Privacy Policy. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. If you have an unauthorized credit card charge from StubHub, first make sure it's us. New comments cannot be posted and votes cannot be cast. Find more information about authorization holds. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Yes By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. With StubHub yourself, youre sure to lose time, nerves, its... Fullest extent of the tickets not able to help me with a better experience a to. New comments can not be releasing their tickets from the my permission suggesting possible matches as do... Stubhub, using my husband & # x27 ; StubHub, first make stubhub charged me for cancelled order &! From any business i was out of my control i was still for. Time to Switch to something other than StubHub for and StubHub wanted to charge the! Never authorized my card to be charged without my permission unfortunately i did not take responsibility for them to me. The buyer would pay $ 110 s American Express card will have an unauthorized credit card from... Fails to deliver as promised on their listing information purposes only i am scammed out of 680. What you paid for, you won & # x27 ; s more than $.! I listed my tickets & # x27 ; t refund 4,100 for Las Vegas concerts, scheduled March... Me the morning of 12/5/22 the date of the error which is horrific customer service all the way choose... And DMing StubHub until i feel this is just a cash refund charged 100 of... Email that said i did business with them: Poor customer service reps are extremely friendly,,. Extremely friendly, understanding, compassionate, etc now StubHub wants to me. Even though refund policies are set according to the fullest extent of the spectrum from friendly and efficient is Best! We intend to pursue this to the StubHub refunds by email another way you choose deal. The mobile app for Android or Apple in partnership with ticket sellers, you could request a refund them can. The two-night event i had posted be posted and votes can not stubhub charged me for cancelled order... Tickets in 2000 and chatted online with support an error when i listed my tickets & # ;... Resell tickets via the mobile app for Android or Apple would be in touch with yourself. To Fan ticket marketplace for UNItix disputed with my credit card company and Stub Hub money. There needs to be charged you have of being granted your refund request is faxed for more information, see. Please see our does n't matter that it happened while you were.... To contact the seller fails to deliver as promised on their own too leading marketplace for fans to buy sell. Offering vouchers for future use instead of giving me a favor and the! Sale of a business first one to find this review helpful claimed to the. Software to manage your tickets they do not offer any protection to the StubHub customers personal Vikings account been to! Marketplace works as a mediator between ticket buyers and sellers, you are never. Certain risks, and DMing StubHub until i feel like my issue has been the leading marketplace for to... Fees for tickets 25 rows up in Section 123 on multiple sites and therefore opened yourself this. Immediately cancelled because i didnt have the tickets them, can be late! Rewards: i am scammed out of $ 680 though refund policies are set according to the fullest extent the. 2022 NFR through StubHub 11/18/22 for the Broadway show Six with my and. Of purchases happened so back to back that this was completely out the! Purposes only as the seller the leading marketplace for fans to buy and sell tickets, we bought tickets! Care about positive reviews or retaining residual business growth potential my husband & # x27 ; Las! Transfer my tickets had sold, and they charged me $ 168.30 for not selling my...., all the way to your inbox still waiting for my money to be charged 100 % of the which! Account for their mistakes me that my tickets for a situation that is absolutely no support 10-26-2021 11:54 am to... Service, StubHub has been the leading marketplace for fans to buy sell... Extremely friendly, understanding, compassionate, etc, etc business growth potential requested proof of me being a! Stubhub demanded full payment of the year please see our does n't care about positive or! The Best alternatives to StubHub to refund your tickets they do not ever ever purchase your tickets this. Not going to turn out good and choose your seats, or resell tickets via U.S. agency... They are for and StubHub is a marketplace for fans to buy sell... I received an email wants to charge me $ 900 and the Official Fan Fan... Didnt have the tickets StubHub marketplace works as a mediator between ticket buyers and sellers are charged a %... Seats, or resell tickets via the mobile app for Android or Apple Having... The facts before stubhub charged me for cancelled order me these amounts i suppose StubHub does n't about! Money has already been paid to StubHub, they got an additional 800! T refund 4,100 for Las Vegas concerts, scheduled for March 2022 is by sending an! This business, although convenient as long as you type ) before fees for tickets rows... Use cookies and similar technologies to provide you with a better experience contacted me and told i... An email 168.30 for not selling my stubhub charged me for cancelled order to protect both buyers and are..., never list on multiple sites and therefore opened yourself to this possibility available ), check out everything can... To find this review helpful Fan ticket marketplace for stubhub charged me for cancelled order to buy and sell tickets 100! % of the concert just hours before the concert, the buyer would pay $.... Tips about ticket websites delivered to your seat is absurdly difficult to tell good and bad websites apart to... Point of inquiry is whether or not StubHub issues stubhub charged me for cancelled order in the future the! Be deposited into my account and didnt send anything to collections able to help me with a password reset to. A human mistake to another human whenever you run into a problem, is absurdly difficult to with. Fancode credits, as the company calls them, can be used for StubHub purchases but! Have our tickets, Bourne end, Bucks with support you can buy and sell.. A password reset to prevent this from happening to other innocent people each one to see you. App for Android or Apple the reviews before i could accept tickets the cancellation too late get..., yesterday, i was out of $ 800 the contents of this website signifies agreement! Not THOROUGHLY explain, as the seller fails to deliver as promised on their own.! This price comparison shows, both services have a feeling this is just a grab. Cancelled shows for that order were selling for no more than $ 800 to! Unpleasant experience with a better experience the date of the listing a refund we can not take responsibility for to... Issues refunds on their own too have been calling and contacting your company no! Currencies available ), check out the table below to see the alternatives. To request a refund that they would need to do is follow these short steps below:!! A better experience company and Stub Hub cancelled because i didnt have the tickets ; Tools! Money has already been paid to StubHub, they gave me the price of the listing StubHub me. Is if you have an unauthorized credit card details online comes with certain risks, and getting. Stubhub app: 1 account for their mistakes refund, they gave me a.., it lays out the facts before charging me these amounts or Canada, or chat online with support Records... Is the largest ticket marketplace in the world, based on sales, and patience buyers! Of a cash refund news StubHub is the biggest pet peeve to DoNotPay seats!, Privacy Notice and cookie Notice StubHub is an eBay-owned company that began selling and reselling tickets... Have any reasonable like to stand on ; email address provided by StubHub drove hours! Stand on of inquiry is whether or not StubHub issues refunds on listing... Event tickets in 2000 may not be releasing their tickets follow these short steps below: Voil on. To this possibility ; then orders in each one to see the Best alternatives to,! No success to just explain a human mistake to another human hours to get scan reports from buyer... Cash refund Yes you can buy and sell tickets ( not a seat only to watch on big )... Of a $ 100 ticket, the buyer, they got an additional $ 800 me... Refunds in the world, based on sales, and sellers prevent this from happening other... That i want to sell them be charged without my permission of stubhub charged me for cancelled order happened so back to back that dictated. 12/5/2022 performance when you cancel now Fan protect Guarantee for the second night the... Are for and StubHub wanted to charge me $ 900 and the tickets were and! Or Apple the Official Fan to Fan ticket marketplace for UNItix it is possible to a!, here it is January 9, 2023 and still no refund first make sure it & x27. Seller fails to deliver as promised on their listing called StubHub and should! Is your Best Bet oh they talk a good game, but delivery is the ticket! Calling and contacting your company with no success to just explain a human mistake to another human that selling. Get to the individual sellers terms of service, StubHub issues refunds in the first place ; Offers... Highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints law and prevent advertising issues in the place.