I-130 Texas Service Center . On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. No hay garanta de que la oficina local reprogramar la entrevista, y si usted no recibe una respuesta, debe planear asistir a la entrevista. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. These officers hold the specialty in reviewing the USCIS system for your specific case. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. Its not always simple to get in touch with someone at USCIS; therefore, be ready when you call to use the opportunity wisely. USCIS is the government agency responsible for managing immigration into the United States. Email myE-Verify: myEVerify@uscis.dhs.gov. Monday through Friday, between 8 am to 9 pm; you can reach customer service by phone. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". USCIS Customer Service Explained Therefore, they have this system in place. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Rescheduling requests for interviews or oaths are sent to field offices as service requests. How to Enter Receipt Number in USCIS Customer Service Call? Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. Most inquiries can be handled at Tier 1 or the agent will determine if Tier 2 needs to assist. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. You must complete the section until you are happy with the answers. We use cookies to ensure that we give you the best experience on our website. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! Looking for U.S. government information and services? The USCIS service center operates on a two-tier model. If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. Also, please keep in mind that the phone menu is updated frequently. Each case is unique, and some cases may take longer to adjudicate. In addition, these messages are sent outside of USCISs protected online account experience. Press other numbers for other languages. The US Citizenship and Immigration Services (USCIS) is doing a great job facilitating immigration and citizenship. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. A .gov website belongs to an official government organization in the United States. Check for any processing time applied to your case. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? USCIS customer service is of various types, varying from in-person to on-call. May 19, 2017. The E-Verify call center is available to assist you with E-Verify Case Status, using myE-Verify, uploading your documents, password resets, technical support, and more. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. USCIS adjudica solicitudes y peticiones caso por caso. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. Overview Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. La oficina local debe entonces tomar la decisin. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? They can answer most of your basic queries and help you out with technical difficulties. Alternatively, you can call the local offices or service centers. the .gov website. What you should emphasize is the key option. If youve got questions regarding filling out the form, then these representatives should be able to answer those. So, you might hear different options when you dial in. USCIS Contact Service Center Saturday Hours. The CSR will be able to answer all the necessary questions and give you general guidelines. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. Because this federal agency covers the whole country, it receives a large number of consumer assistance inquiries. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). Official websites use .gov You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. If you need to view your immigration application status, you can check it on the USCIS website via your receipt number. Accurate_Fee_3237 . Press 2 if you cant locate your receipt number. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. Los tiempos de espera del Centro de Contacto de USCIS han aumentado por varias razones, incluida la disminucin de los niveles de personal, algo que USCIS trabaja activamente para mejorar. The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). Notes and supporting documentation from past engagements are also available on the website. How to Make Your Communication with the USCIS Contact Center More Effective. Secure .gov websites use HTTPS The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. They are meant to respond in 30 days but . U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. USCIS Customer Service Number and How to Reach Them? To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Help the USCIS IVR menu options led me to a dead end. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. Provide your cell phone number and your office number. Below, we break down the things that can and cannot be resolved over the phone. If you have any other questions, please visit the USCIS Contact Center. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. Twitter is considered better for a prompt response. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. USCIS is reusing biometrics where appropriate, but this is dependent upon certain specific characteristics matching, and that matching cannot be determined until after the application or petition is filed. Share sensitive information only on official, secure websites. Jan. 12: Secretary Mayorkas Extends and Redesignates Somalia for Temporary Protected Status for 18 Months, Jan. 10: Immigration relief for those impacted by California storms, Jan. 5: New Processes for Cubans, Haitians, and Nicaraguans; Continued Process for Venezuelans, Immigration Relief in Unforeseen Circumstances, Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, Processes for Cubans, Haitians, Nicaraguans, and Venezuelans. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). In particular, to check your case status, you will be asked to give your receipt number. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. Filing a form online is easier and faster than paper filing. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Our mission is to make a difference in the lives of our Desi immigrants. We can also answer your questions about E-Verify policies and procedures, Form I-9, and employment eligibility. That is why people at USCIS encourage people first to try other methods to get the answers they need. Q15. After-hours callers will be given an email address they may use to get help from USCIS. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. Write down the name of the USCIS representative who answers your call. In case the automated system cant satisfy your queries, itll transfer the call to a live representative. What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. Cmo puedo asegurarme de no perder una llamada devuelta? Luego puede enviar mensajes seguros a USCIS. Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. When you call the USCIS Customer Service Number, you will be prompted to choose between options. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 How to Speak to a Live Person at USCIS in 2022? This is essentially a piece of software attempting to assist you as much as possible. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. When does it make sense to reach out to the USCIS Contact Center? Biometrics appointments are scheduled automatically. Press 2 if you do not know your receipt number. The customer service line is open Monday-Friday, 8 am 9 pm EST. Get office status updateshere. For basic queries, the automated interactive voice response system is available 24/7. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. Unless specifically requested by a USCIS employee, you should not fax documents. For additional information, please see the news release. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? or https:// means youve safely connected to the .gov website. Call USCIS 1-800-375-5283 USCIS makes two attempts to contact customers. Keep track of any relevant numbers given throughout the conversation. Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. A decision will be made based on current USCIS. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. Share sensitive information only on official, secure websites. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. What USCIS Issues Can and Cant Be Resolved Over the Phone. DSCR Loans Texas: A Complete Guide [2023], DSCR Loans California: 7 Easy Steps to Get the Loan. Who Would You Talk To At the USCIS Contact Center? Receive automatic case status updates by email or text message, . When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. Last Reviewed/Updated: 02/21/2017 Was this page helpful? This page was not helpful because the content. The USCIS Contact Center will try more than one contact number. United States Citizenship and Immigration Services. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. Can't find something? We have many resources to help you achieve your goals. So, they can answer many more questions related to your case. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Military Help Line What you'll need. In many situations, Emma will route to a live agent during business hours if unable to assist. Check out ouronline filing video. Review our. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. How To Contact USCIS Customer Service Over the Phone If you want to speak to a USCIS support agent directly, dial 800-375-5283 and ask them to provide you with the assistance you need. View your case history and upcoming case activities, . Nuestro nmero telefnico gratuito es 800-375-5283(TTY 800-767-1833) y nuestrohorario de atencin es de lunes a viernes, de 8am a 8pmhoradelEste. USCIS: Cmo Presento una Querella de Igualdad de Oportunidades de Empleo? If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. The USCIS website has information about past and upcoming outreach events. You talk to the customer service representative at tier I, and an immigration service officer is online at level II. In addition, Field Office in-person appointments are allocated for vital services that necessitate a persons presence in the office to handle the issue. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) And phone conversation with a live person is one of them. In order to talk to a live person, you must traverse the automated voice assistance system by dialing 1-800-375-5283. Our normal response time for email inquiries is two federal government workdays. View your case history and upcoming case activities, . USCIS does not provide a general facsimile (fax) number. A .gov website belongs to an official government organization in the United States. They cannot personally take calls from every single person. Live Chat. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. So if youve got basic queries, the IVR will help you even during the weekends. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. Share sensitive information only on official, secure websites. Our editorial team has expertise in a wide variety of topics that include. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. Be friendly and polite to the customer service representative. La persona que llama tambin recibir un correo electrnico que confirma que su consulta ha escalado a otro nivel. subscribers . This will only hinder your chances of getting the help you need. This administrative task is taking longer than it has in the past. She can also link benefit requestors and other interested parties to a live agent through webchat for more in-depth subjects and questions. Natural catastrophes and other extreme situations can sometimes affect the processing of your USCIS application, petition, or immigration request. Also, please note that the call menu is regularly updated. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Mi solicitud o peticin no se puede terminar sin ella. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. Official websites use .gov Official websites use .gov If you need to speak to a live person at USCIS over the phone, you would dial the USCIS Number (1-800-375-5283), and then choose the following options to reach a customer service representative. When you contact USCIS for assistance, be prepared to make the most of the opportunity. This redesigned Interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives. It is closed on weekends. Dont be vague about your questions. In some cases, escalate a call to an immigration officer. Review our. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. Get information on the different application requirements and work options. Many people want to come to the United States to work. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Press 6 if you want to seek legal assistance from attorneys or BIA representatives. USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. Applicants, petitioners, and representatives can use their USCIS online accounts to get individualized, real-time information about their cases 24 hours a day from any internet-connected device. Press 3 to inform USCIS about the change of address. There are certain fixed hours within which you need to call. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. USCIS Customer Service menu. If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. You will find this number on every notice or correspondence that the USCIS sends you. We cannot reply to other questions sent through this form. The most recent USCIS contact number is 1-800-375-5283. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Enter the receipt number to hear your USCIS case status. However, some of the content may still be useful, so we have archived the page. Sea estratgico cuando llame al Centro de Contacto de USCIS. National Customer Service Center (NCSC): 1-800-375-5283 1-800-767-1833 (TDD for the hearing impaired) Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. Dont try to schedule an appointment over the phone. Read more on ourImmigration Relief in Unforeseen Circumstancespage. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. 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